Get in Touch
Contact Us
An order, a design idea, sizing or a bulk order: ask us anything. A real person reads every message and replies.
Looking for a quick answer?
Reach Us
- info@limethreads.com
- Based in
- Islamabad, Pakistan
- Response time
- We reply to every message, usually within one business day.
What we can help with
- Where your order is, and when it should arrive
- Changing or cancelling an order that has not gone to print
- Anything that arrived damaged, misprinted or not as described
- Choosing a size, or advice on artwork before you order
- Wholesale, team kit and event printing
Send a Message
Complaints
If something has gone wrong and you want it put right, tell us and we will treat it as a complaint.
- How to complain. Email info@limethreads.com with “Complaint” and your order number in the subject. You can also use our contact form.
- How fast. We acknowledge every complaint within 1 working day and resolve it within 7 working days. If we need longer, we tell you why and when to expect an answer.
- If you are not happy with the answer. Reply and ask for it to be escalated: the owner of the business reviews it personally. You remain free to take it to the consumer protection authority or consumer court in your province.
Common questions
The ones we are asked most. If yours is not here, send us a message above.
Orders usually arrive within 5 working days.
You can check its status any time under Orders in your account.
Yes, for 6 hours after you place it. Use Cancel or Change design on your order page. If you cancel, you choose store credit (everything back) or a refund less a small cancellation charge. After that it is being made for you alone, so it can no longer be cancelled. If something is wrong, message us with your order number and we will take care of it.
Returns on unworn ready made items are handled case by case, and we are always happy to help. Custom printed items are made just for you, so we take them back when something is wrong with them, at no cost to you.
Send us a photograph with your order number and we will reprint, replace or refund it. You do not need to argue the case; a photo is enough.
Very close. Colours shift slightly between screens and fabric, and print position can move by a millimetre or two. Anything beyond that is a defect and we will put it right.
Yes. Tell us the quantity, the garment you have in mind and your deadline, and we will come back with pricing. Bulk work needs more lead time than a single order, so the earlier you ask the better.
More in our full FAQs, or read about shipping, returns, our size guide, our guides, and our terms of service.