Terms of Service

The short version

• We look after your order from the moment you place it. Our team reviews every order as soon as it comes in, gives each design the attention it deserves, and keeps you updated by email at every step.
• Paying is simple. Pay by bank transfer to our own account; the details are shown the moment you order.
• You can cancel, or change your design, for 6 hours after you order. Nothing is printed before then, and we email you the moment it goes to print.
• Every design gets a careful check before printing. If something in yours needs changing, we pause the order and you choose: a different design, or a full refund.
• Cancel within those 6 hours and choose how you get your money back. All of it as store credit, or a refund less 5%. The order page shows the exact amounts before you choose. See how it works.
• Anything we get wrong, we put right. Custom prints are made just for you, so they are not returnable for a change of mind, but a faulty print, a faulty garment or the wrong item is always on us.
• Your designs stay yours.

The detail is below, and each part is short.

Paying for your order

We take payment by bank transfer into LimeThreads’ own bank account. You will see our account details as soon as you place your order. Using your order number as the payment reference helps us match it in no time.

Our team starts reviewing your order as soon as you place it. Once your payment is matched, your order is confirmed and we email you straight away. If a payment has not arrived yet, we send you a friendly reminder; an order that stays unpaid after that is cancelled, so nothing is left hanging.

Prices are in Pakistani Rupees and include applicable taxes unless stated otherwise. If an item is ever listed at the wrong price or sells out before we confirm your order, we get in touch and you choose: the corrected price, or cancelling for a full refund. We never charge you more without asking.

Cancelling or changing your order

Plans change, and that is fine. For 6 hours after you place your order you can cancel it, or change its design, from your order page. The exact time is shown there. We do not print anything before those 6 hours are up, and we email you when your order goes to print. After that it is being made for you alone and cannot be resold, so it can no longer be cancelled or changed.

When you cancel, you choose how to get your money back, and the order page shows exactly what each choice gives you before you confirm. The options are explained under cancellation charges below.

A new design gets the same careful check as the first. If it costs more, you pay only the difference. If it costs less, we add the difference to your account as credit, or refund it if you ordered without an account.

An unpaid order can be cancelled within the same 6 hours, and nothing is charged. After that you do not need to do anything: an order that is not paid for is cancelled automatically. If something is wrong with an order after the 6 hours, contact us and we will help.

Cancellation charges

When you cancel an order you have paid for, within 6 hours of placing it, you choose:

• Store credit: 100% back. Everything you paid, delivery included, goes into your account straight away. It never expires and pays for shirts and delivery at checkout. Store credit is for orders placed with an account, once we have confirmed the payment.
• A refund to your bank, Easypaisa or JazzCash: the delivery charge and 5% are kept. We keep the delivery charge, and 5% of the rest of what you paid, as a cancellation charge, to cover handling, checking and sending the transfer.

For example, cancelling an order of PKR 2,000 plus PKR 150 delivery, PKR 2,150 in all. The amounts are rounded to whole rupees:

• As store credit: PKR 2,150 back.
• Paid by bank transfer, refunded to your account: PKR 1,900 back, and PKR 250 kept (PKR 150 delivery + PKR 100, 5% of PKR 2,000).

If you paid partly with store credit, that part always comes back as store credit, in full.

Nothing is ever kept when the cancellation is not your choice. That means a design we cannot print, a price or stock mistake on our side, an order we cannot make, or an unpaid order. Then you get a full refund, delivery included.

You can still choose store credit after cancelling, from your order page, as long as the refund has not been sent. Then nothing is kept.

Checking your design

Every design is reviewed by our team with care before it is printed, so what arrives is something you will be proud to wear. To keep our designs respectful and honour other people’s work, we do not print:

• inappropriate or offensive designs
• anything unethical, or that could single out or upset someone
• anyone else’s logo, brand, characters or artwork, unless you have their permission
• a photo or likeness of a real person, unless you have their permission
• anything unlawful

We may also pause a design that will not print well, such as an image too small for the size you chose. That one is on us, not you.

If a design needs a change, your order stays safe. We pause it, explain exactly why, and you choose:

• A different design. We print it and everything else stays the same. You pay only the difference if it costs more, and get credit if it costs less.
• A full refund, with nothing deducted. Cancellation charges never apply here.

Take up to 14 days to decide. If we have not heard from you by then, we refund that item and send the rest of the order; if it was the only item, we cancel the order and refund you in full. If a second design cannot be printed either, we refund that item rather than asking again. For unlawful content we refund that item and do not offer a replacement.

If your order has several items, we keep them together: the whole order waits while that design is sorted, then everything goes to print at once.

If designs from the same account are declined again and again, we may check that account’s uploads before payment, or stop accepting uploads from it. Designs from our collection can always still be ordered.

Refunds

When we cannot print your design, or we cancel your order, you get back everything you paid, delivery included. When you cancel it yourself within the 6 hours, you get everything back as store credit, or a refund less the cancellation charge. We send refunds by bank transfer, Easypaisa or JazzCash, whichever you prefer, and simply ask which account to use.

Whatever you paid with store credit comes back as store credit. When only part of an order is refunded, the money you paid is refunded first, and then any credit you used.

Returns after delivery are covered on the returns and refund policy, which forms part of these terms.

Coupons and credit

• Coupons. Each coupon shows what it covers (for example a category, a series, or your account only), when it ends and how many times it can be used. One coupon per order, and the discount comes off before you pay.
• Store credit. 1 credit is Rs 1. It comes from refunds you choose to take as credit, from contributor rewards, from a replacement design that costs less, and sometimes as a thank you from us. It pays for shirts and delivery at checkout, on its own or alongside a transfer for the rest, lives in your account, and never expires. Your balance and every change to it are under Store Credit in your account.
• Coupons and credit are for spending with us and cannot be exchanged for cash. If you cancel an order that used a coupon, you get back what you actually paid, and the coupon is returned to you if it is still valid.

Your designs

You keep ownership of anything you upload. You give us permission to print it on the garments you order, and to store it so you can reorder it whenever you like. We will not sell it, print it for anyone else or use it in our marketing, unless you choose to contribute it (below).

By uploading, you confirm the artwork is yours or that you have permission from whoever owns it.

Contributing a design to the collection

You can offer your own design to the LimeThreads collection so other customers can order it, from an order or from My Designs in your account, without ordering it at all. It is optional, and saying no changes nothing about your order.

These terms are version 2026-09-30. The version you agreed to is kept with each design you contribute.

• You keep ownership. You let us print and sell it on our garments, and you remain free to use it anywhere else.
• We review it first. Nothing appears publicly until someone at LimeThreads has checked it. If we decline, we tell you why.
• You earn rewards. When other customers’ orders of your designs reach set milestones, we email you a reward. Orders of all your designs count together, each order once, from when it has gone to print and can no longer be cancelled; your own orders never count. A reward is a discount code, store credit or a gift. A code is yours alone, used while signed in, on as many orders and until the date shown with it; it does not cover delivery, and it is not added on top of another offer: at checkout the better one applies. A gift we arrange with you by email. The current milestones and what each earns are shown on our rewards page and under Rewards & Credit in your account. We may change them; a change never affects a reward already earned. You need a LimeThreads account to earn rewards.
• Cancelling your own order does not withdraw it. A design you contributed stays in the collection, and keeps earning, even if the order you contributed it from is cancelled.
• You can withdraw at any time, from your account, your order, or the link in our email. It takes effect immediately and needs no reason. Garments already ordered are still made, and withdrawing stops new orders, and rewards, for that design.
• Credit is your choice. Show a name or handle with the design, or none. We never publish your account name or email address.
• We keep our own copy of the artwork so the collection keeps working. If you want it destroyed, withdraw the design and write to us.
• Only contribute artwork you have the right to let us sell. If a design turns out to belong to someone else, we remove it and no rewards are paid on it.

To reach us about a design you contributed, write to info@limethreads.com.

Your account

Please keep your details up to date, especially your delivery address and phone number, so your parcel finds you without delay, and keep your password private. You are responsible for orders placed through your account, so if you think someone else has access to it, tell us and we will help you secure it straight away. We ask everyone to use the site fairly: please do not try to disrupt it or copy the catalogue in bulk.

Products and how they look

Screens show colours a little differently, so the fabric may be a shade off what you see. Prints can shift by a few millimetres during production, which is a normal part of printing and not a defect. The size measurements in our guides are approximate; if you are between sizes, just ask us before ordering and we will help you choose.

Delivery

We work to get every order to you on time. Delivery times are estimates, because couriers, weather and holidays can occasionally cause delays, and if anything goes missing we will chase it for you. We deliver within Pakistan only; we do not ship internationally. If a parcel comes back to us because the address was wrong or nobody was reachable, we are happy to send it again once the return shipping is covered.

Returns

The returns and refund policy has the details. In short: unworn ready made items can be returned within the stated window, and custom printed items can be returned if the print is defective, the garment is faulty or the wrong item arrived. Nothing in these terms limits your rights under Pakistani consumer protection law.

If something goes wrong

If we get something wrong, we will make it right, by reprinting, replacing or refunding it. Where we are liable, our liability is limited to the amount you paid for that order, and we are not liable for indirect losses such as missed events, so if you need a garment by a certain date, please order with a little time to spare. We do not exclude liability for death, personal injury or fraud caused by us.

If something outside our control, such as a courier strike, outage or natural disaster, affects your order, we contact you and you choose: a short delay, or a full refund.

Complaints

If something has gone wrong and you want it put right, tell us and we will treat it as a complaint.

• How to complain. Email info@limethreads.com with “Complaint” and your order number in the subject. You can also use our contact form.
• How fast. We acknowledge every complaint within 1 working day and resolve it within 7 working days. If we need longer, we tell you why and when to expect an answer.
• If you are not happy with the answer. Reply and ask for it to be escalated: the owner of the business reviews it personally. You remain free to take it to the consumer protection authority or consumer court in your province.

Our content

The LimeThreads name, logo, site design, photography and written content belong to us. Please ask before copying them. This does not affect your ownership of your own designs.

Changes, law and contact

We may update these terms as the business grows. The version published when you placed your order is the one that applies to it, so a later change never reaches back to an order you have already made.

These terms are governed by the laws of Pakistan, and the courts at Islamabad have jurisdiction. If anything ever goes wrong, please talk to us first at info@limethreads.com or through our contact page. Most problems are sorted quickly once someone looks at the order.