Frequently Asked Questions

We accept bank transfer to our own account. After you order we show you the account details, and our team reviews your order as soon as it is placed.

Our team starts reviewing your order as soon as you place it. It is confirmed once your payment is matched, and we email you straight away and keep you updated at every step.

Yes, for 6 hours after you place it, and nothing is printed before then. After that a custom piece is being made for you alone, so it can no longer be cancelled.

To cancel, use Cancel on your order page. You choose how to get your money back: everything as store credit, or a refund less a small cancellation charge. The page shows the exact amounts before you confirm. To change the design, use Change design next to the item — you pick from your saved designs, or make a new one.

Your order stays safe. Our team reviews every design with care, and if one needs a change, we pause the order, tell you exactly why, and you choose a different design (paying only any difference) or a full refund. You have 14 days to choose; if we do not hear from you, we refund that item and send the rest of your order. Our design guidelines.

We will contact you. You can either accept the corrected price or cancel for a full refund. We will not quietly charge you the higher amount.

PNG, JPG and WebP, up to 10MB. A transparent background and the largest version you have will give the best print quality.

Very close. Colours shift slightly between screens and fabric, and print position can move by a millimetre or two during production. That range is normal for garment printing. Anything beyond it is a defect and we will reprint it.

No. You keep ownership of anything you upload. You are giving us permission to print it on the garments you ordered and to store it so you can reorder later. We will not sell it, print it for anyone else, or use it in our marketing without asking you first.

Only if you own it or have permission from whoever does. If a design looks like someone else’s logo, brand or characters, we pause the order and you can pick a different design or get a full refund.

Yes. When other customers’ orders of your designs reach set milestones, we email you a reward: a discount code that only you can use, store credit, or a gift. Orders of all your designs count together, each once it has gone to print. You need a LimeThreads account to earn rewards. Your designs are under My Designs, and your rewards and the milestones under Rewards & Credit. How it works is on the rewards page, and the full rules are in our terms.

Yes. Sign in, open My Designs, and upload your artwork or choose one you uploaded before. We review it before it appears in the collection.

Orders by other customers of any of your designs, each order once, from when it has gone to print and can no longer be cancelled. Your own orders never count, even of your own design.

We set them, and the ones switched on are listed on our rewards page and in your account. We may change them, but a change never affects a reward you have already earned.

A discount code is yours alone: sign in and enter it at checkout, on as many orders and until the date shown with it. It does not cover delivery and is not added on top of another offer; at checkout the better one applies. Store credit: Added to your balance. 1 credit = Rs 1, spent at checkout, and it never expires. A gift we arrange with you by email.

You can withdraw a design at any time, with no reason needed, and it comes down immediately. Shirts already ordered are still made, and withdrawing stops new orders, and rewards, for that design.

Orders usually arrive within 5 working days.

Estimates are estimates, not guarantees. Weather, public holidays and courier delays happen. If a garment is needed for a particular date, please order with time to spare.

Standard shipping is PKR 150 on every order.

Tell us quickly and we will correct it if the parcel has not left. If it is returned to us because the address was wrong or nobody was reachable, we will send it again once you cover the return shipping.

Returns on unworn ready made items are handled case by case, and we are always happy to help. Custom printed items are made just for you, so we take them back when something is wrong with them, at no cost to you.

Custom printed items can still be returned if the print is defective, the wrong item arrived, or the garment is faulty. Send us a photograph and we will sort it out.

Our size guide has the measurements for our shirts and hoodies. They are approximate and can vary slightly between batches. If you are between sizes, message us before ordering and we will help you choose.

Yes, on unworn ready made items within the return window, at no extra cost. Custom printed pieces are made to your size, so they are exchanged only if something is wrong with them. If you are unsure, ask us before ordering and we will help you pick.